Question 1

Who do you work with?

Accepted Answer

We work with individuals, small and large businesses, and even provide creative support for agencies. Whether you’re starting from scratch, refreshing your brand, or need extra design help, we can tailor our services to fit your needs.

Question 2

Do you work with clients outside Central New York?

Accepted Answer

Definitely. While we’re based in Central New York, we work with clients across the country through virtual meetings, calls, and email.

Question 3

What industries do you work with?

Accepted Answer

We’ve partnered with a variety of industries, including small businesses, restaurants, financial institutions, and more. Our process adapts to fit your brand and goals.

Question 4

Do you work with other agencies on design projects?

Accepted Answer

Yes! We regularly partner with marketing agencies, ad firms, and creative studios to provide design support and handle overflow work. Whether you need us for a single project or ongoing collaboration, we can seamlessly integrate into your team and deliver work that matches your client’s brand and your agency’s standards.

Question 5

Can you help if I don’t know exactly what I need?

Accepted Answer

Yes! We’ll guide you through the creative process, help identify your goals, and recommend the best solutions for your brand.

Question 6

Do you offer rush services?

Accepted Answer

When possible, we can accommodate rush timelines. Let us know your deadline, and we’ll discuss options.

Question 7

What if I’m not happy with the first design?

Accepted Answer

We include revision rounds in our process to make sure your project is exactly how you want it before final delivery.

Question 8

I already have a logo. Can you still help with branding?

Accepted Answer

Absolutely! We can work with your existing logo exactly as it is or create additional variations to suit different uses. We’ll also ensure the rest of your branding aligns seamlessly with your logo.

Question 9

What logo package options do you offer?

Accepted Answer

We highly recommend a complete logo suite with variations for different applications and multiple color versions. However, we also offer:
Single Logo Design – A stand-alone logo for your business.
Mini Logo Tweak – Vector clean-up, rebuilds of flat logos, or minor adjustments to your existing design.

Question 10

What website options do you provide?

Accepted Answer

We can create:
Single-Page Landing Pages – Perfect for events, promos, or simple online presence.
Full Website Builds – Multi-page sites tailored to your brand and goals.
Website Refreshes – Update your existing site with a new look, improved navigation, and fresh content.

Question 11

I already have a website. Can you make it look better?

Accepted Answer

Absolutely. We can refresh your existing site with updated design, improved navigation, and modern functionality — all while keeping your current content intact or enhancing it for better results.

Question 12

Do you offer website maintenance after launch?

Accepted Answer

Yes! We can provide ongoing updates, content changes, and technical support so your site stays fresh and functional.

Question 13

Do you take on custom projects?

Accepted Answer

Yes! We love bringing unique ideas to life. While not every possibility is listed on our site, we’ve designed vehicle wraps, apparel, banners, menus, party invitations, and more. If you can dream it, we can design it.

Question 14

Can you handle printing for my project?

Accepted Answer

Yes! We can provide print-ready files for you to handle printing, or we can manage the process from start to finish, ensuring quality results.

Question 15

Do you have a rate sheet?

Accepted Answer

Yes. We can provide our standard rate sheet upon request. Keep in mind that every project is unique, so we’re also happy to create a custom quote tailored to your needs.

Question 16

Do you require a deposit?

Accepted Answer

Yes, for most projects we require a deposit to secure your spot in our schedule, with the balance due upon completion.

Question 17

How can I pay for a project?

Accepted Answer

We offer flexible payment options to fit your needs. You can choose a packaged price for a specific project, an hourly rate, or a monthly/yearly retainer model for ongoing work.

FAQ

Frequently Asked Questions